Data and Voice support
PHONE ASKING FOR PIN CODE
-There is no PIN code set, please restart your phone and it should work.
FIRST ACTIVATION PHONE SHOWS OPTION TO TRANSFER EXISTING NUMBER OR ASSIGN A NEW ONE
-During activation we assigned a phone number to your SIM card. Please select the option to “Transfer existing phone number”
MOST CONNECTION PROBLEMS ARE SOLVED BY:
Go to Settings > Cellular Networks and set:
- APN: simple
- MMSC: http://TF.mmsmvno.com/mms/wapenc
- Go to Settings > General > Reset > Reset Network Settings
- Restart your phone
DETAILED SETTINGS:
Android
Name:SIMPLE Mobile
APN: simple
MMC: http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
MCC:310
MNC:260
APN Type: default,supl,mms,admin
IPhone
Cellular Data APN: simple
MMS APN: simple
MMSC: http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
MMS Proxy: 216.155.165.50:8080
MMS Max Message Size: 1048576
MMS US Prof URL: http://www.apple.com/mms/uaprof.rdf
CUSTOMER SUPPORT:
please dial 611 from your phone
HOW TO CHECK DATA USAGE / VOICEMAIL
Please see Frequently Asked Questions page