Data and Voice support

PHONE ASKING FOR PIN CODE

-There is no PIN code set, please restart your phone and it should work.

FIRST ACTIVATION PHONE SHOWS OPTION TO TRANSFER EXISTING NUMBER OR ASSIGN A NEW ONE

-During activation we assigned a phone number to your SIM card. Please select the option to “Transfer existing phone number”

MOST CONNECTION PROBLEMS ARE SOLVED BY:

Go to Settings > Cellular Networks and set:

1. APN: simple
2. MMSC: http://TF.mmsmvno.com/mms/wapenc
3. Go to Settings > General > Reset > Reset Network Settings
4. Restart your phone

DETAILED SETTINGS:

Android
Name:SIMPLE Mobile
APN: simple
MMC: http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
MCC:310
MNC:260
APN Type: default,supl,mms,admin

IPhone
Cellular Data APN: simple
MMS APN: simple
MMSC: http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
MMS Proxy: 216.155.165.50:8080
MMS Max Message Size: ‪1048576
MMS US Prof URL: http://www.apple.com/mms/uaprof.rdf

CUSTOMER SUPPORT:

please dial 611 from your phone

HOW TO CHECK DATA USAGE / VOICEMAIL

Please see Frequently Asked Questions page